Refund Policy

1. Commitment to Satisfaction At Halal To House, we take pride in the quality and integrity of our Halal-certified products and services. Your satisfaction is our priority, and we strive to ensure that every item we deliver meets our high standards and your expectations.

2. Refund Eligibility

  • Meats: Due to the perishable nature of our Halal meats, we can only offer refunds for issues related to quality or if the product is received in a compromised condition. Please inspect your meat products upon delivery and contact us within 24 hours if there are any concerns.
  • Clothing: Items must be returned unworn, unwashed, undamaged, with all original tags attached, and within 30 days of receipt for a full refund.
  • Non-Perishable Goods: For any other items, refunds are available within 30 days of purchase, provided the products are returned in their original condition.

3. Process for Requesting a Refund To request a refund, please follow these steps:

  • Contact our customer service team using the contact information provided on our website or app.
  • Provide a detailed description of the issue, including photos if the issue is related to product damage or quality.
  • Our customer service team will guide you through the process of returning the product (if applicable) and issuing your refund.

4. Refund Processing Refunds will be processed to the original method of payment within a certain number of days after we receive the returned product or after the refund request is approved.

5. Shipping Costs Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Exchanges If an item is defective or damaged, we will replace it with the same item. Please contact us immediately if you need to exchange a product.

7. Contact Information For further assistance, please contact our customer service team. We are here to help resolve any issues and ensure your experience with Halal To House is positive.